Personal touch pays off for Bank of the San Juans employees
Flint Dillon, Heather Brumblow win Best Customer Service, Best Bank Teller
A banking institution without its own automated teller is a rarity in the 21st century, but the people inside the building can make all the difference in how a patron does business.
The Craig branch of Bank of the San JuansBank of the San Juans took first in two Best of Moffat County categories as employees Heather Brumblow and Flint Dillon cashed in with Best Bank Teller and Best Customer Service, respectively. took first in two Best of Moffat County categories as employees Heather Brumblow and Flint Dillon cashed in with Best Bank Teller and Best Customer Service, respectively.
Bank of the San Juans took first in two Best of Moffat County categories as employees Heather Brumblow and Flint Dillon cashed in with Best Bank Teller and Best Customer Service, respectively.
The awards for financial services were varied across the board this year, and while Yampa Valley Bank took Best Bank, the staff of San Juans swept the teller category, with Kaby Rogers and Flor Duarte second and third behind Brumblow.
Brumblow, who has worked at the branch for slightly more than a year, credited her win to a personal touch with all who walk through the bank’s doors.
“I have my following,” she laughed. “My thing is I just like to treat everyone like they’re my friend. We all like working here, we all get along, and all our customers are not only our customers but our friends, our community.”
She added that after moving to Northwest Colorado following 14 years with a husband in active-duty military, Craig is one of the best communities she’s seen out of many where she’s lived.
“Everybody’s looking out for their neighbor,” she said.
Dillon has been with the bank for roughly seven years and was recently promoted to operations officer two months ago.
“All of our crew here, I think we get along as a team, people feel welcome, and I think that’s a really good environment,” he said. “I think if you’re personable and willing to go the extra mile for a customer, that really helps.”
Dillon cited the bank’s philosophy that they exist to help people make their dreams come true under the San Juans moniker, which changed in 2014 from First National Bank of the Rockies.
Change is ever-present in many industries, banking among them, and while some people who do business with the company are strictly online, many, if not more, prefer the personal touch.
“They want to talk to an actual person, they find comfort in that, with one-on-one help,” Dillon said. “We strive to be there for every aspect of it.”
Likewise, Brumblow said she feels no competition from the bank’s ATM in providing great service to customers.
“An ATM’s not going to have your information ready before you walk up and give you anything different from 20s and understanding what you want,” she said. “It might be fast and easy but just not with the customer service.”
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