Clerks Corner: New system comes with challenges
August 30, 2018
The chaos and frustration many have experienced with the new motor vehicle services system, Colorado DRIVES, reminds me of the well-known Peptol Bismol commercial from years ago. Perhaps you also remember the five symptoms song and dance: "Nausea, heartburn, indigestion, upset stomach, diarrhea …?"
I has been four weeks since the new system was implemented and, as predicted, there have been many challenges and problems along the way. The wait times have been extremely long for customers at the counter and for our staff, as well, as they continue to wait for technical support from the help desk. There have been bookkeeping issues, reports that don't balance, and many confusing transactions. There have been issues with the printers and the network, credit cards, and online services, and it seems like the list just goes on and on. Despite all of these problems, Colorado DRIVES is here stay, and our county's motor vehicle team is crushing it!
The state has identified issues that have caused delays in the county offices and will continue to provide updates and training to help improve this transition. Wait times are expected to decrease as issues are resolved and employees adjust to the new system. A very helpful tool is now available, which is the new Colorado Department of Motor Vehicle Guide. When you visit the website, mydmv.colorado.gov, you will find many new services available for driver's license and title and registration transactions. This website includes links to the following.
• Drivers license and ID
• Registration and titles
• Car insurance
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• Violations and safety
• Buying and selling
• Driving records
Within each link, you will find a variety of information regarding how to perform various tasks, such as renewing your driver's license, renewing your vehicle registration, replacing your car title, accessing your driving record, requesting a personalized plate, estimating registration fees, changing your address, and requesting your driving record.
My gratitude goes out to our amazing motor vehicle team, which has worked tirelessly on this project. Special thanks are due to Tammy, Stacy, Fluff, and Debbie for their resilience and determination! They have been working many extra hours trying to keep up with the counter, the mail and the title work. A giant thank you is always due to Tori and Amanda, who have been trying to decipher all the reports and balance the daily work, in addition to completing their other duties.
I am especially thankful to our customers! Thank you for your patience and understanding, as we continue to learn and work the bugs out.
There is an easy solution to all of our motor vehicle department induced ailments. There is no need for that pink stuff. Save yourself from the discomfort of all those nauseating symptoms and just "skip the trip" to the motor vehicle office Use the new online services available at mydmv.colordo.gov.
For those of you that prefer to complete transactions in person, our office hours are 8 a.m. to 4:45 p.m. Monday through Friday. The office is closed for lunch from 1 to 2 p.m.
Do you have questions or comments? Call me, Lila Herod, at 970-824-9118, or send me an email at email@example.com.
Until next month … Cheers!
Lila Herod is Moffat County clerk and recorder.