Pat Miller: Shop at Miller for appliance needs
To the editor:
When I read Diane Lee’s recent letter regarding the “zero” service provided to her by a local appliance dealer after purchasing a new, yet faulty, refrigerator, I nearly fell off my chair in recognition of her plight.
We, too, had received similar negative statements and virtually no service from a dealer whom we had purchased not only a refrigerator, but also a washer and dryer. After visiting with Ms. Lee, she confirmed that it was the same dealer we had done business with – more than 10 years ago.
It wasn’t long before we, too, had problems with the various appliances. The plastic parts in the refrigerator door started falling out, and every time the door was opened, products fell to the floor. The dealer flat out told me that there was “nothing” they could do for us. I ended up using packing tape to hold the pieces together, which is still there today.
Then milk and juice started freezing, even though we dialed it down to the lowest setting possible. Their service man came, made a few useless suggestions and did nothing to fix the problem. I could never get anyone to come back.
The dryer started having problems, and I would have to lengthen the drying cycles or do loads twice just to dry the clothes. The washer started to squeak terribly. And all these appliances were still under warranty.
I gave up calling the local dealer and found a local repair man who came over, replaced several parts, and temperatures started doing what they were supposed to do on the frig and dryer!
Last month, my husband and I decided to replace the hated refrigerator. Do you think we went back to the first non-responsive appliance dealer? No way.
We chose to check out a sale in Miller Family Appliance. Although delivery was not included in the sale price, Mr. Miller graciously offered to drop the frig off in our driveway, which was greatly appreciated!
Mr. Miller also came to our home recently when I called about a chunk of ice that had lodged in the icemaker’s “tunnel” – the same day I called.
I had expected to receive directions over the phone, and was pleasantly surprised at his prompt response.
The other appliance dealer has lost a lot of business due to us. First, they did not earn our repeat business due to their shameful approach to providing quality service after the sale. Second, we have told everyone we know about our terrible experience with them.
If anyone asks where is a good place to shop for appliances, I will wholeheartedly recommend Miller Family Appliance.
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