New system not as problematic here | CraigDailyPress.com
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New system not as problematic here

Moffat County isn’t seeing the problems of other counties in Colorado as the state changes welfare benefit systems.

Although the transition to the Colorado Benefits Management System hasn’t been smooth, most Social Services clients received their benefits no more than a few days late, said Laura Willems, a self-sufficiency manager with the department.

In Denver, so many clients missed their benefits that food cupboards’ stores were exhausted attempting to help people.



The new system requires much more data than the old system did to issue benefits. Moffat County has encountered 69 problems while transitioning, 33 of which are unresolved.

But when problems occur, Social Services workers don’t know whether the error is a human or mechanical one, Willems said.



The state is sending an expert here once a week to help work through bugs in the system, Willems said.


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