Gallery focuses on customer service and quality furniture
June 26, 2015
Steve Bell, owner of the Furniture Gallery of Craig, was not surprised when his store took first place in Best of Moffat County's furniture store category.
"We get that every year," he said.
The number one focus for his business, and perhaps the reason it has been so successful in Best of Moffat County, is customer service, Bell said.
"We take care of our customers if they have an issue," he said. "I mean customer service has got to be everything, if you don't have customer service — you don't have a business."
Bell lives in Palm Beach, Florida, and Jeff Smith manages the stores day-to-day operations.
Although there may be more than 2,000 miles between them, the two men are together on the importance of customer service
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"Customer problems are addressed and taken care of," Smith said. "If we say we're going to do something, we do it.”
Aside from excellent customer service, Furniture Gallery of Craig also has a selection of items that cannot be found elsewhere.
According to Bell, the only other store in the area where you can purchase a Lazy-Boy recliner is 160 miles away from his store in Craig, 385 Ranney St.
"In the Yampa Valley we are the number one Lazy-Boy dealer," Bell said.
Furniture Gallery of Craig also carries six different lines of mattress.
"We have a tremendous amount of selection for mattresses," Bell said, adding that last year 38 percent of the stores sales came from mattresses.
Bell recommends buying a new mattress about every eight years. He said over the course of those eight years, your body changes and so does the mattress so it might not be as comfortable.
"You might think that you don't need one but believe me… you feel the difference," he said.