Daily Press phone lines again inoperable | CraigDailyPress.com

Daily Press phone lines again inoperable

Craig Daily Press Staff Report

Phone lines at the Craig Daily Press and Steamboat Pilot & Today again are inoperable Wednesday morning.

Incoming calls to the newspaper's primary phone number as well as to any of its individual employee extensions are met with a busy signal.

Phone problems at the newspaper offices began Friday afternoon when calls were routed to an automated message that said the number had been disconnected. The issued continued Tuesday before being temporarily resolved. They are out again Wednesday morning.

That issue stemmed from a request filed with CenturyLink by Tom Patch, owner of Pilot Office Outfitters, to have his business’s phone line disconnected. The request resulted in CenturyLink mistakenly disconnecting the phones at the Pilot & Today and Craig Daily Press offices.

CenturyLink customer service representatives originally said Saturday that the error couldn't be resolved until Monday, when the company's business office resumes its normal operating hours. The phones lines were reconnected Saturday night.

“It’s not within our policy to not turn phones back on. I would say we’re very customer focused,” said Mark Molzen, of CenturyLink, on Saturday. “That frustrates me that that’s how our customers are treated. … We work very hard to be customer focused. Obviously, we missed the opportunity to provide that.”

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The Daily Press’s Internet connection and websites remain operational. Email contacts for employees can be found at http://www.craigdailypress.com/staff.

Anyone who needs to speak with a staffer from the Daily Press should contact publisher Bryce Jacobson at 970-620-0287.