Craig residents experience intermittent internet outages Monday, Jan. 7 |

Craig residents experience intermittent internet outages Monday, Jan. 7

CRAIG — Like a bad rendition of “I’m Henry the VIII, I Am” — “second verse, same as the first” — customers of both CenturyLink and Spectrum experienced intermittent outages again Monday, Jan. 7.

“CenturyLink is having issues since 12:48 p.m. Eastern Standard Time,” according to information posted on

Details about the cause of the outage and its expected duration have not yet been made available.

For Craig Press, service was restored just before 7 p.m. after a 2 1/2-hour service disruption.

CenturyLink, Inc. is an American telecommunications company headquartered in Monroe, Louisiana. It provides internet, television, phone and home security services to residential, business, governmental, and wholesale customers in 37 states.

On Dec. 27, the company reported nationwide outages that impacted 911 services and have spurred investigations by both the Federal Communications Commission and the U.S. Department of Homeland Security, according to Federal Communications Commission Chairman Ajit Pai, in a statement issued Dec. 28.

The cause of that outage, which persisted for two days, was reported by GeekWire to have been the result of “a faulty network management card at its data center” in Denver.

Top 10 CenturyLink most affected locations

Map showing CenturyLink outages.

On Monday, the website Is this service down reported that outages recorded during the past 15 days show the following locations had the most customers experiencing difficulty with CenturyLink:

(Location, number of reports)

Salt Lake City, Utah;  677
Denver; 673
Portland, Oregon; 599
Los Angeles, California; 463
Seattle, Washington; 429
Dallas, Texas; 340
Tacoma, Washington; 265
Phoenix, Arizona; 246
Albuquerque, New Mexico; 184
West Jordan, Utah; 183

Customers of Spectrum, formerly Charter Spectrum, which offers cable television, internet, and home telephone service to homes and businesses across 25 states, were also experiencing service disruptions.

Locally, outages were impacting the Craig Press, other local businesses, and residents. Craig Press staff used mobile hotspots to update readers on its Facebook page.

Contact Sasha Nelson at 970-875-1794 or