Colorado State Patrol, Craig Police Department work through technical issues
If citizens access the Craig Police Department’s My Neighborhood Update web application, they may notice that there are no reports from Sept. 1 to the present.
The Craig Daily Press was unable to print the police blotter for a couple of months as well.
Both issues are caused by a technical difficulty that Colorado State Patrol’s information technology department is still working on.
Colorado State Patrol provides dispatch services for the Craig Police Department as well as approximately 65 other agencies throughout Colorado.
Colorado State Patrol switched its dispatch system a few months ago because “our system was antiquated and reaching its end of life,” said Don Naccarato, director of communications for Colorado State Patrol. “We updated our computer-aided dispatch and that’s our record keeping.”
Craig Police Department uses its own record-keeping software called Corona. Corona powers the My Neighborhood Update web application.
Because Colorado State Patrol provides dispatch services for the Craig Police Department, it also provides the data and reports about dispatch services. Corona uses the information from the Colorado State Patrol system to display it in a digestible format for the public as well as generate reports for Craig Police Department.
The new Colorado State Patrol record-keeping system cannot currently communicate with Corona.
Naccarato said they expected the problem to be solved by the end of November but they were still working on it as of Thursday.
“Once they get the technical language fixed, we’ll be back where we should be,” said Craig Police Chief Walt Vanatta.
The Craig Police Department uses information pulled from Corona for making management decisions, as well. They have used Corona since 2004. Vanatta said he became familiar with the software at one of the annual police chief conferences.
“It seems to have a lot of value for us as far as informing the public,” Vanatta said.