Agencies offer variety of business training | CraigDailyPress.com
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Agencies offer variety of business training

Christina M. Currie

Between Colorado Northwestern Community College-Craig, the Colorado Workforce Center and the Small Business Development Center, Northwest Colorado businesses are given several tools to start up and succeed, including employer and employee training.

“The days of sending employees to the city for training are over,” said CNCC’s Mary Morris.

The college is gearing up for the fall semester and many courses tailor to businesses, including e-commerce, computer skills, management and accounting. And if those courses don’t fit a company’s need, the college will talk with employers and work to meet their needs.

“We’re always, always open for any business owner to come in and talk about their needs,” said Becky Schank, administrative assistant with the SBDC. “We’re here to keep businesses open and operating and successful at any level.”

This fall, the college is offering three customer service courses that were developed in response to requests from businesses.

The first, “Winning customers,” will be Sept. 9. “How to read you customer” and “Keeping customers for life” will follow in October and November.

“Customer service isn’t just dealing with someone who serves others, it’s for managers who work with employees to,” Schank said.

This is the first course Schank is aware of that has been provided in response to an employer’s request, but hopefully not the last.

“We’re definitely open to (requests),” she said. “The SBDC would be more than happy to put any class together if requested by any employer.”

Other classes coming this fall are “Supervisory skills for women” and “Respect in the workplace,” which helps people gain a better understanding of the legal aspects of sexual harassment, affirmative action and discrimination.

“We suggest that anyone take that course whether they’re 4-H leaders or employers with a small number of employees,” Schank said.

The SBDC has had a great response to its ongoing business courses, she said. The classes have doubled in attendance in the past year.

“By using customized training and scheduled classes offered by the community college, workers are taking less time off their jobs to travel out of the area for classes,” Morris said. “Employers find it pays to support professional development for their workers.”

The SBDC is in the process of finalizing its fall brochure and will provide it to the community when it is complete.

Though the Colorado Workforce Center’s emphasis is on getting people into jobs, it does provide some training on employment issues and labor laws. Employers need only to call the center to set up a class, Employment Specialist Connie Lefever said.

Employee training is something that can make or break a business, said Wally Ralston, director of the Craig/Moffat County Economic Development Partnership.

“There is always a need for training,” he said.

But what those needs are and whether they are being met has yet to be determined.

Ralston plans to circulate a business retention and expansion survey to pinpoint the needs of area businesses.

“I want to find out what issues are facing businesses in the areas of retention so they stay in Craig and don’t relocate to another town and in expansion,” he said. “One of the expansion issues is work force preparation.”

Once the survey is completed, he plans to work with the college to see how those needs can be met.


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