Top Points for Securing a Deal in Telesales
The competition for telesales jobs in London is tough, and you will have to brush up on your skills to be a success in the business capital. Prior to making a phone call in telesales jobs in London you need to be prepared. Making ten cold calls might not be better than making one considered and well-researched call. Have your questions ready and make sure they match what you want the customer to do. You should also have a backup strategy if your first objective isn’t successful. Choose something you want to accomplish as a minimum in every call, an agreement to speak with them again in 6 months for example.
The fewer completely unsuccessful calls you make, the greater your success rate, and the higher your self-esteem. By working in telesales jobs in London you will learn that whoever you speak to first is as important as the decision maker. Be just as polite and friendly, you won’t get to even speak with the boss if their PA/HR/receptionist doesn’t think you offer anything of value. If you have any basic questions concerning your potential customer or business don’t be afraid to ask the call screener, it’s better than wasting the busy boss’s time.
And if you are leaving a message with someone, or on voicemail, make sure you don’t hang up without offering a hint of how they could benefit from your product or service “we offer a complimentary assessment or report of how we can help”. Open the call interestingly and with a curiosity. You need to steer your potential client to what is in it for them or they will just get rid of you. Do not start off you call with anything which suggests that you are calling other people as well, make them feel that they are special.
If you are carrying out a check-up call to an existing client this still stands. If you work for a company with a small client base try “I saw...(an article/a business etc)... the other day and I thought of you”. Make a note of any small talk points for clients so you can throw in “how was the holiday?” or “how are you, are you feeling better now?”. This will also make the customer feel valued. When you are working in telesales jobs in London do not ask a rigid list of questions which are standard for everybody. Follow responses with related questions, but always know where you are heading and where you will go with answers, regardless of the given answer.
Quantify the problem when possible so you get a tidy set of facts and figures. Do this by following up answers with related questions, ask “and how much did that cost”, “how long would that take?” “how often does that happen”. Only talk about your product or service in terms of how it will help them or meet their needs, and tailor it to their responses. A positive mental approach and self-esteem are the key factors to being good at telesales jobs in London.
Think big, aim high and if you face rejection, don’t worry. It is a natural response to attack in defence but you need to take a step back. Find out why they have concerns and talk around to a possible solution you might be able to offer. And if they still won’t budge then offer how your services might help in the future, suggest that they keep you in mind, and leave it. Don’t waste your time with someone who is not interested: stay upbeat, confident and move on to the next. Good luck with your hunt for telesales jobs in London.