If I could give this agency 0 stars I would! Never have I encountered a more rude and incompetent agent and staff as I did with this business. Trust me it's worth paying a little more than to deal with the constant issues your bound to encounter with Suzanne. In the words of Suzanne "she's too busy to deal with issues". I can only imagine how difficult it would've been had I had a claim when they can't even figure out simple paperwork.