TMH Board approves 3-year strategic plan |

TMH Board approves 3-year strategic plan

Ben McCanna

The Memorial Hospital Board met Thursday for a special meeting to discuss the hospital's three-year strategic plan.

Carol Davis, associate vice president of Quorum Health Resources, led the presentation.

A strategic plan, Davis explained, is a way to identify areas within an organization that need improvement, and to set goals to achieve those improvements.

Davis said it was up to board members to determine if the goals were appropriate.

"Ultimately, strategic plans are approved by the board of directors," Davis said. "It's one of your jobs to ensure that there is a strategic direction for the organization. And, on the behalf of the community, you have to look at the plan and say, 'Yes this is right for the organization and it is also right for the community.'"

The board approved the strategic plan, 7-0.

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The plan covers five aspects, or pillars, of business: growth, physicians, quality, organizational excellence and financial stewardship.

Davis said the three-year strategic plan contains familiar language.

"There's more similarity to what you've been working under for the last three years than there is difference," she said.

Along with the approval of the three-year plan, the board also approved a one-year business plan.

Davis articulated the difference between the plans.

"A strategic plan — that three-year direction — is like a compass," she said. "It's going to point you in the right direction. But, the road map for how you're going to get there is your annual (business) plans."

This year's business plan includes projects that fall under each of the five pillars.

Under growth, the business plan calls for the consideration of adding services such as cardiac rehabilitation and a coagulant clinic, among others.

Projects for the physician pillar include recruiting a pediatrician, a family medicine physician and a general internist.

Projects for the quality pillar include enhancing electronic communication between TMH and private practices.

Projects for organizational excellence include conducting a survey to gauge the community's perception of TMH.

And, projects for financial stewardship include expanding participation in insurance networks.

Jennifer Riley, TMH chief of organizational excellence, said the 2011 business plan was exciting, particularly the goal of recruiting a pediatrician.

"These goals are based on strategic planning we did with the community starting back in June, and we've listened," Riley said. "Pediatrician is what we heard over and over again, loud and clearly."

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