My Life, My Words: Angi Hinkle — Keeping business local
November 7, 2011
"I've been working for Mark (Samuelson) for about eight years, and I've been in the position of assistant store manager for five. I worked in Hayden for him for three years until he sold the store there. I moved to Craig after that. I started in hardware in Grand Junction, and I really liked it. I liked working in retail and lumber and hardware in general, and I just like working with people. I've been with True Value off and on for about 10 years. I love working for Mark. I'm always telling him he's the best boss there ever was.
"I've been living in this area for about 13 years. I'm originally from New Hampshire and I came to Colorado about 1991 or 1992. I came out for my family because my mom and stepdad moved to Grand Junction.
"When I'm not working, I try to spend my spare time with my daughter. She's 8, and we like to go to the park a lot. If her friends can't play then we'll draw, color, do arts and crafts. I don't have a lot of spare time because when I'm off work, she's in school, so I only see her a couple hours a night.
"I like living here because everybody's so nice in this community. You can have a bad day and somebody can come in and smile and it turns everything around. It's a moment-by-moment kind of life. It's uplifting if you can help somebody even if it's to find a hinge or something small and help brighten their day. Something you may think is small is huge to someone else.
"I think people like a business like this because you have more one-on-one customer relations. We get customers who come in here on a daily basis and either come and know what they're looking for and find it or if we don't have it we can get it for them. At a big store like Home Depot or Lowe's, you don't have that kind of service, it's not as personable. We have people in here constantly that are everyday repeaters, and it's nice to work with those kind of people so they can leave in a happy mood and can get their job done too.
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"When Wal-Mart first moved in here, we were a little concerned just because people are always going to check out the new place, but you still have your faithful customers who don't want to let you down. They'll go and check out prices, but they'll still come back here because the service is so great. And then there are people who come in and say, 'I can get this for such and such a price at Home Depot.' Well, that's great, but you have to drive three hours in all directions, get it, have lunch and then you have a three-hour drive home. So it's going to cost you more in gas to get over here from us than it would be to get it from us and keep it local. We have customers who will do whatever it is or pay whatever to get it here and shop through us."
Occupation: Assistant store manager at Samuelson True Value Hardware