Michelle Duncan: Thankful for great help
January 26, 2011
To the editor:
I hope the residents of Craig and Moffat County realize how lucky they are to have the excellent EMTs, emergency room staff, fire/rescue personnel, deputies, and state troopers that they do.
Two weeks ago, my mother had the misfortune of sliding off the road and was helped by the abovementioned teams.
Everyone made a difficult situation easier while I drove down from Savery, Wyo., not knowing what shape Mom was in.
While I have worked with The Memorial Hospital staff in a professional capacity, it is quite different when it is personal.
Thank you to the EMTs who transported Mom, Craig Fire/Rescue who helped her up the embankment, Dr. Papenfus and Dave in the ER who cleared and released her, and everyone else who helped out.
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However, the towing company was horrid. He was rude, absolutely unreasonable, and demanded $470 cash before he would take the vehicle to the body shop.
Why did he charge this? Our insurance agent attempted to intervene to no change in the demand.
Apparently having Wyoming plates was the sole reason. We spend quite a bit of time and money in Craig, as it is the closest large town to the Little Snake River Valley.
As a whole, customer service is above reproach. Not in this case, however.
The next time we need something towed, we will most certainly wait for someone from Steamboat Springs.
So, Craig and Moffat County, be very glad that your law enforcement, health care and safety services are so effective and personable while maintaining a high level of professionalism, integrity, and knowledge.
Just be careful who you choose to tow your vehicle.