Lance Scranton: A hospital ‘we can be proud of’
July 11, 2012
Lessons aren't always learned in the classroom, as I found out this past week.
Last week, I learned some important lessons about our local hospital.
My son broke his wrist July 4 and we took him immediately to the The Memorial Hospital’s Emergency Room. We were greeted by a friendly face and a few simple questions. Within minutes we were taken to a spacious waiting room to await treatment.
Dr. Jon Ossen performed a preliminary diagnosis and ordered X-rays. The X-ray technician was fabulous and began immediately to educate both my son and I about the X-rays to be taken and how each would inform the doctor.
Lesson: When someone is under stress from an accident, talking the patient (and parent) through the process is both comforting, reassuring and educational.
After hospital staff allowed us to look at the X-rays and put Connor in a temporary cast, we were told we would need to see an orthopedic specialist to reset the wrist and we had an appointment at the TMH clinic for follow-up consultation.
The next day, I called to confirm an appointment and was told that no record of an appointment was recorded. I then called TMH to make certain that I understood all of the information I was given when Connor was released from the ER.
Lesson: Emotions run high when the health of your child is in question, but the main party responsible for requesting treatment is the parent.
I was told someone would return my call and within minutes Charity Neal contacted me, apologized for the misunderstanding and explained that we could take Connor to the clinic immediately and a doctor would look at the wrist.
We arrived at the clinic, began paperwork and within seconds Dr. Andreas Sauerbrey walked over, introduced himself and told Connor everything was going to be just fine. He asked us to meet him at the hospital and he would take care of resetting the wrist within the hour.
Lesson: Allow the process to work for you and have some faith in the good intentions of our health care providers.
We made our way to the hospital and, after some more paperwork, were escorted to the surgical unit of the hospital where the treatment we received as a family was truly exceptional.
The entire procedure was pleasant, professional and educational. My youngest son, Corey, commented that he might want to become a doctor someday.
Lesson: People don't care how much you know until they know how much you care.
Dr. Sauerbrey performed surgery and Connor was released to go home less than three hours after we arrived at the hospital.
We were amazed at the attention to detail that was exhibited by the entire staff at The Memorial Hospital.
Lesson: Craig has a hospital that we can be proud of and I can confidently say teaches some great lessons.
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