Delores Hart: TMH care great, communication skills were not
To the editor:
I wish to relay an experience at The Memorial Hospital on Oct. 16, 2012.
My daughter was scheduled for knee surgery. The schedule was: She'd arrive at 1:30, surgery at 2:30 with a purposed time of 45 minutes.
Unfortunately my daughter had a seizure before surgery so change in schedule. Finally at 5:25 p.m. they were ready to take her in.
I was told I could wait in that pre-op room or the waiting room by front door, Nurses words " We'll find you".
I went to front waiting room until it was closed. 6:30 p.m., front door is locked and lights out.
Went to ER waiting room at which time my husband rejoined me. This is one hour after surgery began. We waited till after 7 p.m. before i had receptionist check in how surgery was going.
She said they'd be out to let us in a few minutes. It was after 7:30 p.m. before we were brought back to her.
That last hour we didn't know, was the surgery just longer than expected? Did something go wrong, did she have another seizure?
The surgery went well and she asked to sleep before seeing anyone. But why weren't we Told?
Not knowing for an hour was just short of hell!!
The care my daughter received was great, But PLEASE improve your communication with waiting family.
Ms. Delores Hart