Editorial: Take a number

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Editorial board members:

• Al Cashion

— Community representative

• Alisa Corey

— Community representative

• Bryce Jacobson

— Newspaper representative

• Patt McCaffrey

— Community representative

• Jerry Martin

— Newspaper representative

• Joshua Roberts

— Newspaper representative

Our View

During his campaign, Gov. John Hickenlooper pledged to reform state government operations by cutting through red tape, implementing faster processes and improving customer service. Hickenlooper has accomplished much a year and a half into his first term, but the editorial board — and we're betting many Coloradans, too — are waiting for those streamline changes to take place.

Been to the mess at the Department of Motor Vehicles lately?

How about relying on the hit-and-miss U.S. Postal Service?

Have you had a question for someone in your government, tried reaching an actual person, only to find a maze of canned prompts and recordings directing you to nowhere in particular?

Chances are one of the three scenarios — DMV (absolute nightmare), USPS (roll of the dice), or reaching a real person (good luck) — has happened to you at some point recently.

It's no secret navigating the tangled knot of state and federal government red tape, bureaucracy and inefficiencies is a tall task on the best of days, testing the patience of even the most monk-like among us.

Which is why, two years ago, when Coloradans elected Gov. John Hickenlooper, many were encouraged to hear the governor tout his desire to bring reform to state government operations, streamlining the bloated nature of it, eliminating red tape and emphasizing customer service.

His reforms wouldn't touch the federal side of things, but they'd at least be a step in the right direction, and one less headache for taxpayers.

A year and a half into the governor's first term, it's debatable whether any real change has been made in state government. If it has, we haven't noticed, at least not yet.

This shortfall, editorial board members contend, isn't so much a criticism of Hickenlooper, who has come into office, recorded some notable achievements, and most importantly, brought a common sense approach to a place traditionally lacking it — the state capitol.

Rather, we view the failures in this area as more of a referendum on just how badly bloated state and federal governments and its agencies have become.

So poorly managed and unresponsive are some that we believe privatizing some of them is worth exploring.

Truth be told, Hickenlooper's pledges during the campaign may have been more music to the ears than a task based in reality. Our governor simply may not be able to reign in operations in this term, and a second may not be enough, either.

For now, it's enough that reform is on the governor's to-do list.

We can take a number and standby on the changes needed.

After all, lines at the DMV and waiting for the mail have prepared us well.

Comments

David Moore 2 years, 7 months ago

I have a PO box for my business along with a street address for everything else. I have received more mail for the past 5 users of my PO box than I have for myself. Despite putting all this mail in the "mis-delivered mail" slot at the office, it still finds it's way back into my box. Why don't they do what our postal carrier does at our community box and put the damn name on the working end of the box that owns it? I got the evil eye the other day after returning a parcel that had been delivered to my PO box 7 times, each time I put it in the "mis-delivered mail" box only to have it end up in my box once again. This is not that complex, so therefore I don't understand the complexity, it's my box now, if it does not have my name on it, put it somewhere else (place left open to the imagination). The USPS is losing out to the other competitors (UPS, Fed-EX), does treating your customers like they are sheep going to win that business back? Ahhhhhh, no. We are people, treat us as such and you might see us using you more often. I really don't like going to the post office and dealing with the counter people, it's hit and miss, some are nice (usually the ladies) and some are rude as heck (the men). The DMV is a whole other nightmare, I got my license renewed online just to avoid it.

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