Lance Scranton: A hospital 'we can be proud of'

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Lance Scranton

Lessons aren’t always learned in the classroom, as I found out this past week.

Last week, I learned some important lessons about our local hospital.

My son broke his wrist July 4 and we took him immediately to the The Memorial Hospital's Emergency Room. We were greeted by a friendly face and a few simple questions. Within minutes we were taken to a spacious waiting room to await treatment.

Dr. Jon Ossen performed a preliminary diagnosis and ordered X-rays. The X-ray technician was fabulous and began immediately to educate both my son and I about the X-rays to be taken and how each would inform the doctor.

Lesson: When someone is under stress from an accident, talking the patient (and parent) through the process is both comforting, reassuring and educational.

After hospital staff allowed us to look at the X-rays and put Connor in a temporary cast, we were told we would need to see an orthopedic specialist to reset the wrist and we had an appointment at the TMH clinic for follow-up consultation.

The next day, I called to confirm an appointment and was told that no record of an appointment was recorded. I then called TMH to make certain that I understood all of the information I was given when Connor was released from the ER.

Lesson: Emotions run high when the health of your child is in question, but the main party responsible for requesting treatment is the parent.

I was told someone would return my call and within minutes Charity Neal contacted me, apologized for the misunderstanding and explained that we could take Connor to the clinic immediately and a doctor would look at the wrist.

We arrived at the clinic, began paperwork and within seconds Dr. Andreas Sauerbrey walked over, introduced himself and told Connor everything was going to be just fine. He asked us to meet him at the hospital and he would take care of resetting the wrist within the hour.

Lesson: Allow the process to work for you and have some faith in the good intentions of our health care providers.

We made our way to the hospital and, after some more paperwork, were escorted to the surgical unit of the hospital where the treatment we received as a family was truly exceptional.

The entire procedure was pleasant, professional and educational. My youngest son, Corey, commented that he might want to become a doctor someday.

Lesson: People don’t care how much you know until they know how much you care.

Dr. Sauerbrey performed surgery and Connor was released to go home less than three hours after we arrived at the hospital.

We were amazed at the attention to detail that was exhibited by the entire staff at The Memorial Hospital.

Lesson: Craig has a hospital that we can be proud of and I can confidently say teaches some great lessons.

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Comments

Lois Stoffle 1 year, 9 months ago

Thank you, Mr. Scranton. I have always thought that our hospital in Craig is the best! The people working there are our neighbors and in some cases, our friends. And Dr. Ossen does a tremendous job in the ER. The folks there treat their patients the way they themselves would want to be treated! Fear disappears from a child when someone explains, calmly, what is going on and what is going to happen. Hurrah for you for pointing this out to the readers of the Craig Press!

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Jason Phillips 1 year, 9 months ago

If it was a life threatening trauma instead of a broken bone you might be singing a different tune.

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Rebelgirl 1 year, 9 months ago

Well buff keep going to yvmc and just hope it's not life threatening. If you wreck hurting/killing someone one the way up because you choose to drive there I hope you can live with that. Not everyone as has a bad experience. Then again as you sound like a person that wouldn't be happy if you were treated like a king.

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nopittyforafool 1 year, 9 months ago

Well rebelgirl, I can only assume you were not the person taking care of the satisfied patient. It's people like you why people don't like tmh. Your negative attitude is absolutely ridiculous, and I know you wouldn't be happy if you were treated like a queen, or oops maybe like a king would be more suitable for you. When I have been in contact with you as a patient, your overwhelming smell of cat urine and fieces Is so overwhelming it makes me even sicker knowing you are there. I would go to steamboat just for that, knowing tmh allows such disgust, and a horribly negative person like you to work there! Well then again look at there track record of people who no longer work there, such as Dr. Phillips the moffat county #1 doc. They will drive him away because he stands up for what is right, but they keep worthless people like you, hmmmm.

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