Kathy Bassett: Trouble at TMH, part 1

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This is part one of a three-part letter from Craig resident Kathy Bassett about physician retention at TMH.

To the editor:

Now that we have had the privilege of reading the comments and thoughts from the hospital administration employees discussing the quality of care issues and the impact on the community resulting from physician departures, I would like to put in my 2 cents worth as a patient!

I’ve had to come to TMH on several occasions in the past 3 years. The longest stay I had was over 3 weeks and then re-admission for another week or so. Since then I’ve been in the hospital a few more times with two of them being this year.

It is not fun to be in a hospital and I’d rather be anywhere else but why do we go to hospitals except to be treated so that we can get healthy and well again.

I would interrupt at this point to say that I can’t complain about the quality of the nurse care. Most of the nurses were excellent and helpful and in fact went way beyond the call of duty to take care of me.

I tried my best to not be a complainer or bother them as I knew I wasn’t the only one in the hospital needing care. There were only a couple nurses that were lazier than a hound dog on a hot sunny day.

Also, the office ladies I dealt with, the Lab people, respiratory therapists and physical therapists were excellent.

What I do not like is the fact that a patient has to see different doctors. Doctors we don’t know and Doctors that don’t know us.

How can anyone bond with a Dr that you never see except in the hospital. Do they care how you feel?

I’ve been told that some of your favorite Drs get to come and see their patients. Yet, Mine wasn’t even notified a couple times when I was there.

The first time I was in the hospital, I was allowed to have my physician, one that I totally trusted and always pulled up a chair, sat down and really talked to me.

Yes, it was Dr. Troy Phillips. Whenever I had to go for check-ups and visits, he pulled out that chair and talked and if he didn’t have answers, he made sure he found out the answers right away and passed them on.

I know that he was a very busy Doctor so it meant a great deal that he would take the time to explain things and make a patient feel like they were very important.

I can honestly say that I fully believe all his patients felt like they were the most important person at the moment. He never rushed you or made you feel like you should hurry up and get out of his office because he had someone else to tend to.

Kathy Bassett

To read part two, visit www.craigdailypress.com or see Monday’s edition of the Craig Daily Press

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