Craig Chamber of Commerce: Be wary of door-to-door sales

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The Craig Chamber of Commerce has been informed that sales representatives from Vivint, a security system company, will be in Craig this month.

The Chamber of Commerce is advising local residents to use caution when dealing with representatives from the company, according to a news release.

Vivint, the Chamber reported, was formerly APX Security Systems, which was formerly Castlerock Security. The company had a D rating with the Better Business Bureau in its home state of Utah, after having 1,382 complaints in three years.

“Claims include pushy salespeople, salespeople who indicate their company has taken over your current alarm system company and are there only to upgrade the system, and requirements to sign exclusively long contracts that are extremely difficult to cancel,” the Chamber reported in the release.

The Chamber of Commerce “warns consumers to use extreme caution when dealing with door-to-door salespeople.”

The agency offered the following tips for local residents:

• Find out where the company is based. If there is no local or regional service office, service calls may be costly or response time may be long. Ask that the rate for service calls be included in the contract.

• Do not take the salesperson’s word for the provision of service. If it’s not outlined in the contract, the company will not be legally responsible to provide the service.

• Beware of the term “free” and be sure you completely understand whether there are ongoing service fees or monthly monitoring fees.

• Read the contract thoroughly before signing. Understand the exact nature of opt-out clauses and the process you must take to cancel your contract. Some companies only allow contracts to be cancelled in writing and within a very specific timeframe.

• Note the salesperson’s name and employee number.

For more information, email the Craig Chamber of Commerce at office@craig-chamber.com, or call 824-5689.

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