To the editor:
It was disappointing to pick up the Thursday edition of the Craig Daily Press to find the letter from Joanne Lighthizer about the "lack of quality and unpleasant service" that she experienced at The Memorial Hospital. It has been a year since Ms. Lighthizer was a patient at TMH. A whole lot has changed in a year, and we are awfully proud of the quality care that our staff provides.
Several months ago, we acknowledged our shortcomings in a very public manner - we promised our community that we would do better. We - as a team of more than 180 employees - promised a higher level of accountability, commitment, professionalism and service. It's working. Have you been to TMH lately? Have you observed the commitment of our staff? Have you walked through the halls of your hospital to feel the difference? If not, we encourage you to do so. I don't think you'll experience the negativity that you read about in the opinion pages.
We are proud of the staff at TMH. We are proud of their commitment to our organization, their commitment to Moffat County and their commitment to providing health care in a rural area. We are disappointed that more than 180 employees are lumped into the category of "staff" and chastised for the effort that they put into providing care to the people who need it most.
We are working diligently to be perfect, and we'll settle for excellence when we get there. We commit ourselves to making each day better than the last, and we won't stop until every single patient experience is exceptional, every single time. We aren't perfect and we don't think that we ever will be, but we won't stop trying. We appreciate all of those in our community who support our mission and who continue to choose The Memorial Hospital because of the people who work here. But most of all, we appreciate our employees who give 150 percent every day and who do whatever it takes to get the job done so that others will leave our facility better than when they came. Thank you all for persevering.
George Rohrich, chief executive officer
Robert Lindberg, chief clinical officer
Barry Bergman, chief financial officer
Beka Warren, chief quality officer
Samantha Johnston, service excellence officer