Joanne Lighthizer: Hospital staff is the problem
To the editor:
This is in regard to the new hospital issue and all the false hope that comes with it.
The old hospital is not what the issue was; it was the staff. Changes were needed with the entire staff - not the hospital or its location.
It doesn't matter how many new bells and whistles they make with the new building - it still will have the same outcome and reputation as the old one because it was not a problem with the building.
Nothing will change until it is acknowledged that it is the service that is lacking.
I have had to go to the hospital on several occasions, and each visit had the same complete lack of quality and unpleasant service. I agree completely with the young lady who submitted her letter to you: She hit it right on the nose, and her experience was much like mine.
My last visit was by ambulance, and I was not able to relay my wishes to not go to this hospital. That will never happen again.
Not only was it a very costly trip, but it put a new light on "rude and unprofessional care."
I left the hospital knowing nothing more than when I entered and had to go to the Steamboat hospital the following week to find out what actually happened. The doctor was of no service at all, and no questions were answered.
I, too, was left in the ER room for several hours with virtually no contact from anyone except when I finally decided it was time to go home. It was a huge waste of time and money. So, forget this new hospital that will cost all of us money.
I am sure it will get "visits" from those who want to see the new building, but as far as patients are concerned, it will still be the same old hospital with the same problems that they have created for years now.
I, for one, deeply resent having to pay for this.